Delivery + Returns

How will you know your online order has been shipped?

As soon as you place an order via our secure website with Mobilia you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.

How long until you receive your Online Order?

Depending on your location, delivery will be within five (5) to ten (10) business days for items that are "In stock". Delivery to remote areas may take longer but our aim is to deliver your order as quickly as possible.

Do you deliver items separately?

No. If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at Mobilia warehouse and they have been quality checked. We dispatch completed orders unless unforeseen circumstances occur.

Your Shipping Address

Please make sure that the shipping address is correct as we're unable to redirect orders once they are on their way to you. The delivery address must be an address within Australia and cannot be a PO Box or Freight Forwarding Location. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Insurance

Mobilia will cover the insurance of your purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Mobilia and transfer of responsibility in the same way.

Inspection of your products

You are required to inspect your products when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In all other cases you will be required to notify us in writing of any damage or shortages within seven (7) calendar days of delivery. We will not be liable for any damage to any of the products unless we are notified within the time period specified above.

Returns

Unless goods are faulty, and we are duly notified as outlined above, we are unable to refund, exchange or credit your account. In case of damaged goods, please see our Warranty document for an outline of our warranty policy. This document is available in-store.

For further information relating to our terms of sale and service, please visit our Terms & Conditions.